Returns & Exchanges

Effective Date: 9th May 2026 Last Updated: 9th May 2026

At Klikkat, customer satisfaction is important to us. This Return and Exchange Policy outlines the conditions under which returns, replacements, exchanges, and refunds are handled for purchases made through https://klickkat.com.

By placing an order with Klikkat, you agree to the terms mentioned below.

1. Eligibility for Refunds and Replacements

Refunds or replacements may be considered only under the following conditions:

• The item received is damaged, defective, or broken
• The wrong item was delivered
• The item is significantly different from the product ordered
• The product is missing parts or accessories

To be eligible:

• The request must be raised within 48 hours of delivery
• The product must be unused and in original condition
• Original packaging, tags, and accessories must be included
• Clear photos or videos of the issue may be required for verification

2. No Returns or Exchanges

Klikkat does not accept returns or exchanges once an order has been delivered.

However, in genuine cases involving damaged, defective, incorrect, or missing items, customers may be eligible for either:

• A replacement item of the same value
• A refund approved at our discretion

The following items are not eligible for refund or replacement unless damaged or incorrect:

• Customized or personalized products
• Digital products or downloadable items
• Products damaged due to misuse or improper handling
• Items returned without original packaging
• Clearance sale or final sale items

3. Refund or Replacement Request Process

To request a return or exchange:

1. Email us at hello@klickkat.com
2. Include your order number and issue details
3. Attach clear images or videos of the product
4. Our support team will review the request

Approved requests will receive further instructions regarding refund or replacement processing.

4. Refund Policy

Refunds are processed only after the returned product is inspected and approved.

If approved:

• Refunds will be issued to the original payment method
• Processing time may take 5 to 10 business days depending on the payment provider or bank
• Shipping charges are generally non refundable unless the error was on our side

5. Replacement Policy

Eligible claims may receive:

• A replacement item of the same value
• A refund to the original payment method subject to approval

We do not offer product exchanges for different products, variants, or sizes.

Replacement availability depends on stock availability.

6. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been shipped, cancellation requests may not be accepted.

To request cancellation, contact hello@klickkat.com as soon as possible.

7. Damaged Packages

If the package appears visibly damaged during delivery:

• Please record an unboxing video if possible
• Mention the issue immediately to the delivery partner
• Contact us within 24 to 48 hours of delivery

Failure to provide supporting proof may affect claim approval.

8. Pickup and Shipping

Depending on the issue:

• We may arrange a reverse pickup for verification
• Customers may be asked to provide additional photos or videos
• In certain cases, customers may be asked to self ship the product for inspection

Any approved shipping reimbursement will be communicated by our support team.

9. Fraud Prevention

Klikkat reserves the right to reject return, refund, or exchange requests in cases involving:

• Abuse of return policies
• Suspicious activity
• Excessive repeated return requests
• False claims or manipulated evidence

10. Contact Us

For all return, exchange, or refund related queries, contact:

Business Name: Klikkat Email: hello@klickkat.com Website: https://klickkat.com Address: Mumbai, Maharashtra

By purchasing from Klikkat, you acknowledge and agree to this Return and Exchange Policy.